We want you to be satisfied. Our return policy works like this:
Return the parts within 30 days
Returns must be made within 30 days of invoice. Shipping fees are not refundable. All returns must be in re-sellable or like-new condition. Defective parts or parts sent to you in error will be exchanged or refunded in full. We reserve the right to charge a restocking fee of 15% or refuse any exceptions. Used and Damaged Parts: Any part which, in our opinion, shows evidence of being used or installed contrary to manufacturer's instructions, and/or subjected to improper handling, packaging or return shipping by the customer, will not be eligible for exchange, refund or warranty consideration. Returns after the 30 day return period will be subject to a 50% restocking fee. See our special warranty notes on exhaust systems and gas tanks.
How to Return an Order
1. Call 850-478-5234 to receive a Return Merchandise Authorization number.
2. Return the part in an appropriate sized box with the RMA number marked on the outside.
3. Package the returned items properly.
When shipping merchandise back to us, please wrap the part(s), place in a sturdy box and secure with tape. Do not leave the part(s) loose in the package. Parts scratched or damaged in return shipping due to inadequate packaging will not be accepted.
4. Include the completed return form with your return.
5. All returns must be sent pre-paid.
We strongly suggest you ship by U.S. Mail using the pre-paid return label or by UPS Ground. No collect shipments will be accepted.
6. Insure the returned part for its full value to protect yourself against loss.
7. Send all returns to Dreamcycles, 2233 East Olive Road, Pensacola, FL 32514
8. We cannot accept returns on special ordered parts.
Exhaust Pipes and Mufflers: There is no warranty on exhaust pipes and mufflers with regard to discoloration. Blueing or discoloration is caused by tuning characteristics, cam timing, carburetor jetting, overheating, and so forth, and is NOT caused by defective manufacturing. Once you have started your motorcycle, there is no refund on exhaust pipes and mufflers, except in the case of a manufacturing defect.
Seats/Saddlebags: Seats, once mounted, cannot be returned. Returned seats and saddlebags must be in like-new condition, with no evidence of wear or mount marks. We cannot re-sell a used seat or saddlebag to another customer, so please be careful before mounting your new seat or saddlebag to check fitment.
Special Orders
If you want a product not listed on the Dreamcycles web site dreamcycle.com, we will try to find it for you. Special orders must be paid in full in advance. If a special order is cancelled, a 15% cancellation fee may be charged.
There are no returns allowed on special orders.
About Our Prices
All prices and descriptions contained in this web site are subject to change without notice. Suggested retail prices listed in distributor catalogs may vary from Dreamcycles retail prices. Items can be withdrawn from sale at any time. This is because we cannot control price increases from our distributors (we will not charge you the increased price without notifying you first). We are not responsible for typographical errors.
WE RESERVE THE RIGHT TO SUBSTITUTE PRODUCTS ON THIS WEB SITE FOR COMPARABLE OR LIKE ITEMS. Any item withdrawn from sale, which required a down payment, is subject to a 15% restocking fee deducted from the down payment. Current prices can be quoted over the phone
